Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic.

Third-Party Services

We use trusted third-party providers such as Shopify and payment processors to operate our store securely.

Data Security

We implement industry-standard security measures to protect your personal information.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

Refund & Return Policy

We want you to be completely satisfied with your purchase.

Returns

For returns, please contact: lovaray@outlook.com 

Non-Returnable Items

For hygiene reasons, opened or used LED facial devices cannot be returned unless defective.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

Shipping Policy

Processing Time

Orders are processed within 1–3 business days.

Shipping Time

Estimated delivery:

• Europe: 7-20 business days, depending on country and local shipping companies. 
• United States: 8-20 business days, depending on state and local shipping companies.
• Canada: 8-20 business days, depending on region and local shipping companies.
• Rest of the world: 8-20 business days.

Delivery times are estimates and may vary.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Customs & Import Duties

International customers are responsible for any customs duties or import taxes required by their country.

Terms of Service

By using our website, you agree to these Terms of Service.

Products

We strive to display products as accurately as possible. Slight variations in color or appearance may occur.

Pricing

Prices may change without notice.

We reserve the right to refuse or cancel orders due to pricing errors.

Intellectual Property

All content, images, logos, and designs are the property of LOVARAY and may not be copied without permission.

Limitation of Liability

LOVARAY shall not be liable for indirect or consequential damages arising from the use of our products or website.

Governing Law

These Terms are governed by the applicable laws of the country in which LOVARAY operates.